Refunds/Exchanges
Defective Items: We do our best to inspect all items before they ship. All the items we sell are brand new and direct from the manufacturer, should an item be defective, please contact us and we will either exchange the item or give you the contact information for the manufacturer of the item. The manufacturers that we deal with guarantee their items from defect. Buyer not responsible for S&H.
Missing or Incorrect Items: Occasionally an error occurs and we forget to include an item or send the wrong item, please contact us immediately and we will gladly resolve the problem. Books & DVDs: All sales on dvds and books are final, no returns. All descriptions of the dvds and books are from the author/publisher, we cannot be responsible for the author’s content of any dvd or book. DVDs: Some dvds will not play in older dvd players, if you are having trouble viewing your dvd, if possible, please check the dvd in two or more players. If the dvd is defective we will gladly exchange the defective dvd.
If an Item Does Not Fit: You may return it and we will refund the purchase price (shipping & handling is not refundable). Due to inventory limitations, we cannot exchange for larger or smaller sizes. Returns must be in original/new condition with all tags/packaging intact within 14 days from purchase for a refund. We have put all measurements from the package or manufacturer guidelines in each of our listing description’s. Breeds listed are a guide-line only, breed sizes vary, measure your dog to be sure.
Even after measuring some items will still end up not fitting, we will be glad to refund the purchase price (minus shipping & handling). Please return the item for a refund and purchase the correct size at your convenience. Item must be in new condition with all tags. Please contact us within 7 days of receipt of the item, if you need to return an item. Please make sure to measure your dog before purchasing
Empire Crates: All sales on the empire crates are final. We will not exchange or refund money for the Empire Crates. Should the crate be damaged during shipment, contact us immediately upon receipt and before use.
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