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Returns, Refunds & Exchanges:
Jewelry Items:
For health reasons only unopened merchandise can be returned and refunded. Please make arrangements for returns within 3 days!!!! after receipt of the merchandise (customersupport@bizarrejewels.com). Refunds (for items "not liked") will be made deducting shipping and handling charges, all charges connected with the listing and selling of the item plus a 10% restocking fee. For items returned later than 10 business days after receipt, there is an additional 15% restocking fee. For items returned without original packaging or in tampered with condition (sometimes people just disregard our policy stating no returns on opened merchandise...), we will charge a $3.50 repackaging fee.
Please make contact preferably by email within 3 days of receipt to obtain a RAN before returning an item. The RAN must be marked on the outside of the returning package. All packages without an RAN marked on them will be refused.
The item is made of Swarovski rhinestones not by Swarovski. Please check your shipment immediately, it is your responsibility to make sure the item is in good condition before opening it. We cannot be held responsible later for damage of goods resulting from misuse or carelessness. Jewelry items are very delicate and should be treated as such. These items are designed to be accessories, and are subject to damage if mistreated. If by mistake, you should receive a wrong item, you will be able to determine this by looking at it through the closed plastic packaging. There is no need to open it. We will exchange this item if you leave it in its sealed packaging. If it is removed from the plastic it can no longer be exchanged. Damaged items can be only exchanged, no refunds, and must be in unopened packaging
Shoes & Boots:
Due to sanitary reasons, all sales are final. Should you receive a wrong size, style or color please contacts us by email within 3 days of receipt to make arrangements for an exchange. The returning box cannot be written on, taped or marked in any other way. The shoes must not show any sign of wear.
Wigs:
Should you receive a wrong style or color please contacts us by email within 3 days of receipt to make arrangements for an exchange, no refunds. In order to determine that you have received a wrong style or color, you can simply look at the label or look at the item thru the sealed plastic packaging. Do not open it. Once it has been opened, it can no longer be returned. Other than that, all sales are final.
Lingerie & Clothing:
Due to sanitary reasons, all sales are final. Should you receive a wrong size, style or color please contacts us by email within 3 days of receipt to make arrangements for an exchange. The returning item packaging cannot be written on, taped or marked in any other way. The item must not show any sign of wear. In order to determine that you have received a wrong style or color, you can simply look at the label or look at the item thru the sealed plastic packaging. Do not open it. Once it has been opened, it can no longer be returned. Other than that, all sales are final.
Other Items:
All sales are final unless you have received a wrong or damaged item. In this case please contact us by email within 3 days of receipt to make arrangements for a return with exchange. No refunds. The item must be returned with the original manufacturers' packaging, which cannot be written on, bend, taped or tampered with in any way.
Contact Us:
The best way to contact us is by using the ASK SELLER A QUESTION / CONTACT SELLER link in the listing.
You can also email us directly at sales@bizarrejewels.com
If needing to speak to somebody you may call us at 919-730-8450 Monday thru Friday from 10 am thru 6 pm eastern time. Please do display your number when calling, we do not accept calls from private numbers. Please do leave a message if reaching the answering system. Speak clearly, state your item number, your concern and slowly state your call back number.
To get a return authorization, please email as instructed above.
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